The issue can also occur with the older version of office and SharePoint including SharePoint 2010. If you are also unable to add an external user to the SharePoint, here are a couple of fixes you can try to fix the issue.

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Fix Couldn’t add as a member in SharePoint

1. Grant External Content Type Access to Everyone / All User

To resolve this issue, you need grant access to the Everyone or All User groups to the External Content Type. Once done, use list permission to manage permissions to the external resource. Here is how to do it. Once done, you need to manage access to the external list by using SharePoint permissions. The external content exists on the SharePoint site.

Also Read: 10 best file sharing tools for Windows 10

2. Turn on External Sharing

If you haven’t already noticed it, it is possible that you may have turned off External sharing on Office 365, SharePoint and Site. Try turning on External Sharing to see if that resolve the issue. To turn on External Sharing on SharePoint Online, do the following. That’s it! Try to add external users to SharePoint and check if the issue is resolved.

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3. Use PowerShell Cmdlet

Good folks at Microsoft community has provided a PowerShell based cmdlet that can fix the issue when you run it through SPO PowerShell Module. Here is how to do it. If successful, launch SharePoint and try to add the external user and see if the issue is resolved.

Also Read: 5 software to fix corrupted Microsoft Word documents in a jiffy

4. Logout of Microsoft Accounts

If the user sees “We are sorry [email protected] can’t be found in Microsoft.SharePoint directory”, error it could be a because of an authentication token creating conflict with the server. One way to fix this is to log out of all the Microsoft Accounts from the problematic device. SPONSORED After signing out of all the Microsoft Accounts, follow the next method before you try to sign in again.

5. Clear Browser Cache

While your web browser stores cache to speed up the page loading, a bad cache can at times create conflict with the site resulting in server and login error in SharePoint site. Try clearing the browser cache and then try again. Clear Cache for Chrome Clear Cache for Microsoft Edge (Chromium) After the browser cache is cleared, restart your system and login to your Microsoft Account. Try to add the user to SharePoint and check for any improvements. We recommend using a browser that doesn’t use a lot of processing capacity and has built-in tools that aim to provide a safe environment to share and store your data. ⇒ Get Opera RELATED STORIES YOU MAY LIKE:

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